We want you to be satisfied with your shopping experience at cityoftheocean.com. If you are not completely satisfied with your purchase, we are happy to provide returns and refunds. Please read the following policy carefully for details:
- Return Conditions
Items must be returned within 30 days of receipt.
Returned items must be unused and returned with the original packaging and tags.
We will only process a refund request if the above conditions are met.
- Non-returnable Items
The following items are not eligible for return:
Discounted or promotional items.
Items that have been used or damaged.
- Return Process
Please contact our customer service team first by emailing tatianarodriguez@cityoftheocean.com to obtain a return authorization and return address.
Once you receive the return authorization, send the item back along with the original packaging and order information.
We will process the refund once we receive the returned item and confirm that it is eligible for return.
- Refund Processing
Once your return has been received and inspected, we will notify you by email.
Refunds will be made to your original payment method. Please allow 5-7 business days for processing.
- Return Shipping
Return shipping is the responsibility of the buyer unless there is a quality issue with the item or the wrong item was sent. - Contact Us
If you have any questions about our refund policy, please contact us at tatianarodriguez@cityoftheocean.com.