We are committed to providing you with fast and reliable shipping services to ensure that you receive your order as quickly as possible. Please read the following shipping policy carefully to understand our shipping process and related information.

  1. Processing Time
    All orders will be processed and shipped within 1-3 business days. The processing time starts from the time you receive the order confirmation email.
  2. Shipping Methods
    We offer a variety of shipping methods, including standard shipping. The specific shipping options and costs will be displayed at checkout, and you can choose the method that suits your needs.
  3. Shipping Time

Standard Shipping: Estimated delivery time is 5-7 business days.
The specific time depends on the customs clearance time of the destination country.

  1. Shipping Costs
    Shipping costs are based on the amount, weight and delivery location of your order. The specific cost will be displayed at checkout, and some orders may be eligible for free shipping.
  2. Order Tracking
    Once your order is shipped, we will send an email with a tracking number. You can use the tracking number to track the status of your order in real time on our website or the carrier’s website.
  3. International Orders
    For international orders, buyers are responsible for any duties, taxes, and customs clearance fees that may apply. Please note that international orders may be delayed due to customs inspections.
  4. Undelivered Orders
    If your order cannot be delivered due to an incorrect address or no one signing for it, the package will be returned to us. In this case, we will contact you to confirm new delivery arrangements, but the cost of re-shipping will be borne by the buyer.
  5. Contact Us
    If you have any questions or need assistance with our shipping policy, please contact us at:

Email: tatianarodriguez@cityoftheocean.com
Phone: +1 914 201 8731