Frequently Asked Questions (FAQ)

  1. How do I place an order?
    You can browse our website, select the items you like, click “Add to Cart” and follow the prompts to check out. You will need to provide relevant delivery information and payment methods to complete your order.
  2. Do you ship internationally?
    Yes, we ship worldwide. The specific shipping costs and delivery times will vary depending on the destination. Please check your order details at checkout.
  3. How long does it take to process your order?
    Generally, orders are processed and shipped within 1-3 business days. Once shipped, you will receive an email with tracking information.
  4. How do I track my order?
    Once your order is shipped, we will send an email with a tracking number. You can use the tracking number to check the order status on our website or the carrier’s website.
  5. Can I cancel or change my order?
    Orders are processed once they are confirmed, so there is a limited opportunity to cancel or change an order. If you need to cancel or change your order, please contact our customer service team as soon as possible and we will do our best to assist you.
  6. What if I am not satisfied with the product I received?
    We want you to be satisfied with your purchase. If you are not satisfied with the product, you can refer to our refund policy to apply for a return or exchange.
  7. How can I contact your customer service team?
    If you have further questions or need help, you can contact us at:

Email: tatianarodriguez@cityoftheocean.com
Phone: +1 914 201 8731